General Frequently Asked Questions

We have been in business since 2013. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website. CloudHostVPS Networks (CHVPS Networks) has the right solution for you.
Yes, our technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.
Your account will be setup immediately after sign-up. You will receive an account information email within 24-72 hours after signing-up (Depending Upon Service). Should you not receive an initial email from us immediately after you sign up you need to contact us.
No, we're not a reseller, we have root access to and manage our own servers.
You can ping & We have a 99.9%+ Uptime guarantee.

VPS & Dedicated Server Hosting F.A.Q

Yes! we do have an SLA on our Managed Services (Managed Linux VPS/Dedicated Server).
We guarantee that all our dedicated server configurations will be set up within 1-3 business day, Managed VPS within 24 hours and Unmanaged VPS's within 6 hours. Factors contributing to longer setup times may include server add-ons, custom configurations, and payment approval time.
You can upgrade your vps/server to a larger plan at any time by ordering new service (For Dedicated) and for VPS (Contact Sales). You may also "add-on" additional hardware, software, and features to your server at any time through your control panel.
You can purchase additional IPs, but you need to fill up an RIPE form.
CloudHostVPS Networks (CHVPS Networks)'s servers connect to the Internet through redundant high-speed connections on diverse backbones, ensuring data delivery to the end user in the fastest, most efficient manner possible. CloudHostVPS Networks (CHVPS Networks) guarantees a 99.9% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades.
Yes! all our Unmanaged and Managed VPS/Dedicated servers have root/RDP access.
Some of our dedicated server comes with a bandwidth limit. If you exceed your plans monthly allotment, you can purchase additional bandwidth at an affordable price.
  • RAID, or Redundant Array of Independent Disks, is a method for storing data on multiple hard disks, then linking the disks so that the operating system on your server views them as a single entity. At UltraTechHost we offer RAID for both SATA and SCSI hard drives in 3 different configurations with our Dedicated Servers:

  • RAID-0: This type of RAID uses a method of data storage known as striping. The technology divides the data into pieces, and places each piece on a different drive. For instance, data piece A may be stored on Drive 1, while data piece B goes to Drive 2, C is on Drive 3, and so on. Because the data is divided, RAID-0 offers the top level of performance for disk IO. It is usually used for multimedia applications such as video editing and for situations where data loss is not as much a concern as is speed.
    RAID-0 does not actually provide redundancy and therefore all data is lost if one of the drives fails. We strongly recommend that daily backups are performed if you choose this RAID level.

  • RAID-1: This type of RAID uses a method of data storage known as mirroring. This refers to the fact that every piece of data is written to at least two disks. As a result, RAID-1 offers a high degree of data security, but has a slight performance decrease because it requires capturing all data on two disks.

  • RAID-5: This type of RAID is the most widely used because it offers a useful combination of protection and speed. It works by making enough of the data redundant so that even if a drive fails, it's still possible to recreate and retrieve the information. Offering the best performance with data protection, this solution is ideal for high performance databases and sites that require high disk throughput.

Billing F.A.Q

We have a 7 Day unconditional money back guarantee! which is valid for Managed VPS ( except cpanel or any addon purchased), there is no refund policy applied on Unmanaged VPS and Dedicated Servers.
Currently we accept payments made via PayPal, Perfect Money & Bankwire Transfer.
  • PayPal - VISA, MasterCard, American Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.

  • Bank Wire - Both National and International Bank Wire Transfer allowed without any extra Fee.

  • Perfect Money - PM Payments only.

  • BitCoin - BitCoin Payments only.

  • Payeer - All supported Payeer wallet payments.
Please contact sales dept. via helpdesk for an upgrade/downgrade. Be specific which package and billing cycle you want.
If you wish to close your account simply contact our helpdesks billing dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.